Legal

Privacy Policy

Last Updated: 15 May 2025  ·  Effective Date: 15 May 2025

1. Introduction

Siam Nalika ("we", "us", "our") is a watch repair and restoration workshop located at 58 Yaowarat Road, Samphanthawong, Bangkok 10100, Thailand. We are committed to handling any personal information we receive with care and discretion.

This policy explains what personal data we collect, how we use it, how long we keep it, and what rights you have in relation to it. It applies to information collected through our website contact form and through direct communications related to our services.

Questions about this policy can be directed to: [email protected]

2. Data We Collect

Information you provide

When you use our contact form or communicate with us directly, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Description of your watch and service enquiry

Automatically collected data

Our website may collect basic technical data including your browser type, device type, pages visited, and approximate location (country level) through analytics tools. This data is collected in aggregate and is not used to identify individuals.

Legal basis for processing (Thailand PDPA)

We process your data on the basis of your consent (when you submit our contact form) and legitimate interest (to respond to service enquiries and manage our workshop operations). We comply with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

3. How We Use Your Data

• To respond to service enquiries and provide watch repair and restoration services
• To contact you with updates on work in progress, parts sourcing, or turnaround changes
• To maintain workshop records associated with your watch and service history
• To improve the information and usability of our website

We do not use your personal data for unsolicited marketing. We do not sell or share your personal data with third parties for their own marketing purposes.

4. Data Sharing

We do not sell personal data. In limited circumstances, we may share data with:

• Parts suppliers — name and contact details may be shared if required to process a special order on your behalf (you will be informed in advance)
• Analytics providers — aggregate, anonymised site usage data
• Legal authorities — if required by Thai law or a lawful court order

5. Data Retention

We retain contact form enquiry data for up to 24 months. Service records associated with watch repairs are retained for up to five years, as these form part of the documented history of the piece. You may request deletion at any time (subject to any legal obligations to retain records).

6. Data Protection Measures

We use secure, password-protected systems to store digital records. Access to personal data is limited to workshop staff who need it to carry out their work. Our website uses HTTPS encryption. In the event of a data breach affecting your personal data, we will notify you without undue delay as required under Thai PDPA.

7. Cookies

Our website uses cookies to store your cookie consent preference and to support basic analytics. For full details, please see our Cookie Policy. You can manage your preferences on that page.

8. Your Rights Under Thai PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the following rights:

• Right to access — request a copy of personal data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data (subject to legal retention requirements)
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent at any time without affecting prior processing
• Right to lodge a complaint — with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a person under 18, please contact us so we can delete it.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions or requests:

• Email: [email protected]
• Address: Siam Nalika, 58 Yaowarat Road, Samphanthawong, Bangkok 10100, Thailand