Siam Nalika Book a Service

Legal

Terms & Conditions

Last Updated: 12 May 2025  ·  Effective Date: 12 May 2025

1. Definitions

2. Acceptance of Terms

By submitting a service enquiry, dropping off a watch, or authorising work to proceed, you confirm that you have read and agree to these terms. You also confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are acting on behalf of a third party, you confirm you are authorised to do so.

3. Service Description

Siam Nalika offers watch repair and restoration services in Bangkok, Thailand. Services are available to customers in person at our workshop or, where agreed in advance, by post or courier within Thailand and internationally. We reserve the right to decline any service request at our discretion, including pieces where the scope is beyond our current capacity or where we have concerns about condition.

4. Service Process & Scope

All work is subject to an agreed scope before proceeding. The scope covers what will be done, the estimated cost, and the expected turnaround. If additional work becomes necessary once the watch is on the bench, we will contact you to discuss before proceeding. No additional charges will be incurred without your prior agreement.

Strap & Seal Service

Covers strap fitting or replacement, seal inspection, basic water resistance check, and exterior cleaning. Standard turnaround is 1–2 business days subject to strap availability.

Complete Service & Regulation

Full mechanical service including movement disassembly, cleaning, lubrication, regulation, timing measurement, and water resistance check. Standard turnaround approximately two weeks. Parts replacement is additional if required and subject to prior agreement.

Collector's Restoration

Detailed restoration work scoped individually with the customer. Timeline and full cost agreed in writing before work begins. Scope may be revised by mutual agreement as the work progresses.

5. Customer Responsibilities

6. Payment Terms

All prices are quoted and payable in Thai Baht (฿). Prices for standard services are published on our website. For Collector's Restoration, a written estimate is provided and agreed before work starts. Payment is due on collection of the watch. We accept cash and bank transfer. We do not accept card payments at this time.

Deposits

For Collector's Restoration projects, we may request a deposit of up to 30% of the agreed amount before parts are sourced. This will be stated in the written scope document.

Uncollected watches

Watches not collected within 90 days of notification, and where no contact has been established, may be subject to a storage charge. We will make all reasonable efforts to contact you before taking any further step.

7. Intellectual Property

All content on our website — text, images, layout, and design — is owned by Siam Nalika or used with permission. You may not reproduce, redistribute, or use our content for commercial purposes without prior written consent.

8. Disclaimers

We carry out all work with care and to a professional standard. However, we cannot make specific assurances about the performance of a watch following service, as outcomes depend on the age, condition, and history of the movement and components.

Watches presented for service, particularly vintage and collector pieces, may reveal previously unknown issues once work begins. We will always contact you before proceeding with any work that was not part of the agreed scope.

9. Limitation of Liability

To the fullest extent permitted by Thai law, our liability in connection with any service is limited to the cost of the service carried out. We are not liable for indirect or consequential loss, including sentimental or collector value of a watch, unless caused directly by our negligence.

We take reasonable precautions to protect watches in our care. In the unlikely event of loss or damage while in our custody, liability is limited to the documented market value of the piece, subject to a maximum of five times the service fee unless otherwise agreed in writing.

10. Force Majeure

We are not liable for delays or failures to perform caused by circumstances outside our reasonable control, including natural disasters, supply chain disruption, or public health events.

11. Termination

Either party may withdraw from a service agreement before work has begun. If work has already started, costs for work completed to that point may be applicable. We reserve the right to decline future service to a customer who has acted in bad faith or made a fraudulent claim.

12. Dispute Resolution

In the event of a dispute, we ask that you contact us first at [email protected] so we can attempt to resolve the matter informally. If a resolution cannot be reached, disputes will be subject to the laws of Thailand and the jurisdiction of the courts in Bangkok.

13. General Provisions

These terms constitute the entire agreement between you and Siam Nalika regarding service of your watch, unless a separate written scope agreement is in place. If any provision is found to be unenforceable, the remaining provisions continue in full effect. Our failure to enforce any right does not constitute a waiver of that right.

14. Changes to These Terms

We may update these terms from time to time. The updated version will be published on our website with a revised "Last Updated" date. Continued use of our services following any update constitutes acceptance of the revised terms.

15. Contact